PAVAN KUMAR TADEPALLI

Business Analyst
Alabama, USA.

About

Results-driven Business Analyst with 4+ years of experience in banking and healthcare, specializing in delivering data-driven, compliant, and process-optimized solutions using SDLC and Agile frameworks. Proven ability to translate complex regulatory and operational needs into detailed BRDs, FRDs, and user stories for high-impact digital transformations, including real-time payment and EHR implementations. Expert in gap/impact analysis, workflow modeling, and data validation, leveraging tools like JIRA, Confluence, SQL, and Power BI to drive process automation, improve data accuracy, and enhance user adoption across global projects.

Work

Bank of America
|

Business Analyst Consultant

N/A, N/A, USA

Summary

Led global teams in gathering and translating over 50 business and regulatory requirements for real-time payment integration, ensuring compliance and optimizing exception workflows.

Highlights

Led global teams in translating over 50 business and regulatory requirements for FedNow and Zelle real-time payment integration, ensuring Federal Reserve and NACHA standard compliance.

Designed AS-IS and TO-BE payment process flows in MS Visio, identifying 6 manual reconciliation dependencies and achieving a 20% improvement in transaction straight-through processing (STP).

Optimized exception workflows and reduced manual interventions by 18% through SQL-driven transaction-level data validation and root-cause analysis of settlement delays.

Collaborated with Risk and Fraud Analytics to refine transaction data trend-based detection rules, resulting in a 17% drop in false-positive alerts post-deployment.

Coordinated UAT execution and defect tracking via JIRA across 5 Agile sprints, ensuring 100% resolution of critical issues pre-go-live.

Developed Tableau dashboards for monitoring transaction latency, volume, and reconciliation accuracy, providing leadership with actionable insights for phased FedNow rollout.

Supported post-go-live validation and user training for over 100 business users, achieving seamless adoption and zero high-priority incidents in the first month of production.

IBM
|

Business Analyst

N/A, N/A, N/A

Summary

Led requirement analysis and stakeholder discussions for AI-driven chatbot solutions and public health initiatives, developing comprehensive documentation and optimizing citizen engagement.

Highlights

Led requirement analysis and stakeholder discussions, documenting over 120 business and functional requirements for National Health Mission and IBM AI teams, ensuring data privacy compliance.

Conducted process analysis and workflow mapping using MS Visio, identifying critical automation areas that improved citizen query turnaround by 65% after chatbot deployment.

Developed and prioritized user stories in JIRA, reducing requirement-related rework by 30% and ensuring measurable business outcomes per sprint.

Designed conversational flows and intents for the Watson Assistant chatbot, collaborating with NLP engineers to build a multilingual model handling 200+ unique intents with 90% accuracy in English and Hindi.

Created comprehensive BRDs and FSDs in Confluence, improving project traceability and accelerating approval cycles by 25%.

Defined and monitored key performance indicators via Power BI dashboards, achieving a 40% drop in fallback queries and significantly improving citizen satisfaction.

Delivered post-deployment optimization reports, measuring performance improvements and citizen engagement metrics, achieving a 4.5/5 satisfaction rating across digital channels.

Tech Mahindra
|

Business Analyst INTERN

N/A, N/A, N/A

Summary

Collaborated with clinical and IT teams to gather and document 200+ requirements for Epic EHR modules, enhancing sprint planning efficiency and reducing post-go-live issues.

Highlights

Collaborated with clinical and IT teams to gather and document 200+ functional and non-functional requirements for Epic EHR modules, ensuring workflow and compliance alignment.

Supported requirement traceability and impact analysis using JIRA and Confluence, improving sprint planning efficiency by 25%.

Designed and maintained comprehensive workflow diagrams and data mappings in MS Visio for patient registration, scheduling, and clinical documentation processes.

Conducted gap analysis and user feedback sessions with 50+ clinical users, translating findings into actionable change requests and reducing post-go-live issues by 15%.

Assisted in Go-Live Readiness by managing TDR logs and tracking 120+ defects, supporting At-the-Elbow (ATE) teams during rollout stabilization.

Created executive dashboards and status reports using Excel and Power BI, enhancing stakeholder visibility on adoption metrics and issue resolution trends.

Education

Lindsey Wilson University
Kentucky, Kentucky, USA

Masters of Science

Technology and Management

Certificates

Zero to Hero in Data Analyst

Issued By

Udemy

Skills

Soft Skills

Time management, Leadership, Management, Problem-solving, Negotiation, Decision Making, Documentation, Presentation, Verbal communication, Sprint Planning.

Business Analysis

Requirements Gathering, User Stories, Use Case Modeling, BRD/FRD Development, Process Mapping, GAP Analysis, SWOT Analysis, Root Cause Analysis (RCA), Business Process Reengineering (BPR), JAD Sessions.

Methodologies

Agile (Scrum, Kanban), Waterfall, Hybrid Models, SDLC, Lean Six Sigma.

Project Management Tools

JIRA, Confluence, Trello, Asana, Microsoft Project, Smartsheet.

Data Analysis

Python (pandas, NumPy, matplotlib), SQL (MySQL, SQL Server, PostgreSQL).

Visualization & Reporting

Excel (Advanced Formulas, PivotTables, VBA), Power BI, Tableau, Looker, Qlik Sense, Crystal Reports, SSRS (SQL Server Reporting Services).

CRM & ERP Systems

Salesforce, SAP (S/4HANA), Oracle ERP Cloud, Microsoft Dynamics 365.

Cloud & Data Platforms

Amazon Web Services (AWS), Google Cloud Platform (GCP).

Collaboration & Documentation

MS Office Suite (Word, PowerPoint, Excel), Google Workspace, SharePoint, Visio (Process Flows, Swimlanes), Lucidchart, Test Plan, User Guide, Technical Documents.

Testing & Quality Assurance

UAT Planning & Execution, Test Case Design, Defect Management (JIRA, Zephyr), Regression Testing.